dmcslot Privacy Policy

dmcslot ("we", "our platform" or "dmcslot.run") is committed to protecting the privacy of all users who use our online gambling platform. This Privacy Policy describes the types of personal information we collect, the purposes for collecting it, how information is stored and protected, and your rights as a dmcslot user.

By registering and using dmcslot's services, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact our support team for further assistance.

This policy applies to all users who access the dmcslot platform via a web browser, mobile application, or any other digital device. Our platform operates under international licensing and complies with the data protection requirements set by our regulatory body.

During the registration process and ongoing use of the dmcslot platform, we collect various types of personal information for the purposes of verifying identity, processing financial transactions and delivering quality services to users.

Identity Information:

• Full name as stated on your identity card (MyKad) or passport
• Identity card number or passport number
• Date of birth to confirm the user is 21 years of age or older
• Current residential address
• Active mobile phone number
• Valid email address

Financial Information:

• Details of the payment method used, such as Touch 'n Go eWallet, DuitNow, FPX, Boost or ShopeePay
• Records of deposit and withdrawal transactions
• History of gambling activity on the platform

Technical Information:

• IP address of the device when accessing the platform
• Type and version of the web browser used
• Device operating system
• General location data based on IP address
• Cookie data and similar tracking technologies

dmcslot uses the personal information collected solely for legitimate purposes related to providing responsible online gambling platform services. The following are the primary purposes for which this data is used:

• Identity Verification (KYC): To ensure every registered user is a genuine individual aged 21 years or older, in line with responsible gambling requirements.
• Transaction Processing: To manage deposits, withdrawals and all financial transactions made through supported payment methods.
• Account Security: To identify and prevent any fraudulent activity, hacking or unauthorised access to user accounts.
• Customer Service: To provide accurate and personalised support to users via 24/7 live chat and email services in Malay and English.
• Legal Compliance: To fulfil legal obligations and requirements of the relevant regulatory authorities.
• Service Improvement: To analyse platform usage patterns in aggregate in order to improve the overall user experience.
• Marketing Communications: To send relevant promotional information, bonuses and exclusive offers — you may unsubscribe at any time.

We will not use your data for any purpose beyond those stated above without first obtaining your explicit consent.

dmcslot operates a strict confidentiality policy. We will not sell, rent or transfer your personal information to any third party for their own marketing or commercial purposes.

However, there are certain situations where sharing information is necessary and legally permissible:

• Service Providers: Third parties involved in payment processing, identity verification and the technical infrastructure of the platform. They are bound by strict confidentiality agreements.
• Legal Requirements: When directed by a court order, regulatory body or legitimate law enforcement authority.
• Fraud Prevention: Sharing information with anti-fraud service providers to protect the platform and users from illegal activity.
• Business Transfer: In the event of a merger, acquisition or sale of company assets, user information may be transferred to the new entity with notice to you.

The dmcslot platform uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions smoothly. Cookies are small text files stored on your device when you access our website.

Types of cookies we use:

• Session Cookies: Required to maintain your login session and ensure account security while you are active on the platform.
• Preference Cookies: Store your preference settings such as language, display theme and game preferences for ease of use.
• Analytics Cookies: Collect statistical data on how users interact with the platform to help us improve our services.
• Security Cookies: Help identify suspicious activity and protect user accounts from unauthorised access.

You can manage cookie settings through your web browser. However, blocking all cookies may affect certain functions of the dmcslot platform. For the best experience, we recommend allowing essential and session cookies.

dmcslot continually invests in robust cybersecurity infrastructure to ensure that users' personal information is always protected. The security measures we apply cover multiple layers of protection.

• Data encryption during transmission using TLS 1.3 or higher
• Encryption of data stored on servers using current industry standards
• Two-factor authentication (2FA) available for all user accounts
• Around-the-clock security system monitoring by our technical team
• Regular security audits by qualified third parties
• Strict internal access controls — only authorised staff may access user data
• Clear security incident response procedures for data breach situations

Although we take all reasonable steps to protect your information, no security system is entirely foolproof. We encourage users to also take proactive steps such as using a strong password and not sharing login credentials with anyone.

dmcslot retains users' personal information for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by applicable law.

Generally, active account information will be retained for the duration your account remains active with us. When you close your account, we may retain certain data for an additional period to fulfil legal obligations, complete any pending transactions, or address any disputes that may arise.

Financial and transaction records are retained in accordance with the minimum requirements set by the relevant financial regulatory body. Once the retention period ends, data will be securely deleted or permanently anonymised.

As dmcslot operates as an international online gambling platform, your personal information may be stored and processed outside Malaysia by our service providers. Such transfers are carried out only to parties that provide a level of data protection equal to or exceeding the requirements we have set.

In all cases of cross-border data transfers, we ensure that appropriate contractual agreements are in place to protect your privacy rights. You may contact us for more information about the transfer mechanisms we use.